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Civiko.io — Terms of Service & Privacy Policy
Last updated: May 2026
1. Service Description
Civiko.io is a civic engagement platform operated by the Municipality that allows residents to report urban issues (road damage, broken streetlights, graffiti, etc.) and track their resolution. By creating an account, you agree to these Terms and our Privacy Policy.
2. Data We Collect
To provide the service, we collect and process the following personal data:
3. Purpose & Legal Basis (GDPR Art. 6)
Your personal data is processed for the following purposes under the indicated legal bases:
4. Data Sharing & Storage
Your reports and their locations are visible to municipal staff for issue resolution. Your personal identity is not publicly displayed to other users. We do not sell, rent, or share your personal data with third parties for marketing purposes. Data is stored on secure servers within the European Economic Area (EEA).
5. Your Rights (GDPR Art. 15–22)
Under the General Data Protection Regulation, you have the right to:
To exercise any of these rights, contact us at: privacy@civiko.io
6. Data Retention
Your account data is retained while your account is active. Issue reports are retained for the duration necessary for municipal record-keeping. Upon account deletion, your personal data is removed within 30 days, except where retention is required by law.
7. Gamification & Points
The platform awards points for valid reports and community engagement. Points are non-transferable, have no monetary value, and may be used for municipal recognition programs. Abuse of the reporting system (spam, false reports) may result in account suspension.
8. Account Conduct
You agree to provide accurate information, not submit false or misleading reports, and not attempt to manipulate the system. Accounts may be disabled for violations. Rate limits apply to prevent abuse.
9. Changes to These Terms
We may update these Terms periodically. Material changes will be communicated through the app. Continued use of the service after changes constitutes acceptance.
10. Data Protection Officer
For data protection inquiries, contact: dpo@civiko.io. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.